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bj123 keeps this page plain: it sets out what account details we collect, why we hold them, and how you ask us to change or remove them. Whether you can open an account where you live depends on your local law and eligible regions, so check what applies to you.
This policy is the standing version we apply across bj123, and it is written for readers in Bangladesh who hold or want an account with us. Treat it as the baseline: we describe what we collect, how long we keep it and which choices stay with you. Where local rules differ from what we describe here, the law where you live decides what we can offer and what we must record, so the order of operations may vary by eligible region. Mobile money is the clearest example. When you fund an account through a wallet such as bKash, Nagad, Rocket or Upay, that transfer creates its own record with the wallet provider as well as with us. We do not control the provider's systems and we cannot change what they log. What we can do is tell you where to look on our side. Bank transfer works the same way, and your bank keeps its own trail. If the two records ever disagree, raise it through the support route published on this site and we will walk the transaction through with you. We keep this page current. When a process changes — a field we ask for, how long we hold a record, the channel you use to reach us — we update the wording here rather than leaving a stale claim standing. Nothing on this page promises a processing time, a fee or an outcome; those depend on the route you choose, the provider's rules and the law that applies where you are.
Some parts of your time with us sit inside this policy and some do not, and it helps to know which is which before you raise a question. Anything tied to your account — the email you use to sign in, the wallet you fund from, the games you open while signed in — is ours to explain and yours to check. A bKash, Nagad, Rocket or Upay transfer also generates a record at the wallet end, and that record belongs to the provider, not to us. Studio content is another boundary: titles from Pragmatic Play, PlayStar, Microgaming, CQ9 and Spadegaming run inside our lobby, and the game software itself is theirs. Cricket Betsport, Baccarat VIP Circle and the football markets you see follow the same logic. This section sets out which side of the line each piece sits on, so you know who to ask.
Sign-in details, the email on your account and the browser data sent when you open the lobby sit inside this policy. You can check most of it from your profile area once signed in, and we will describe anything we cannot show you directly if you ask through the published support route.
A bKash, Nagad, Rocket or Upay payment, or a bank transfer, creates two records — ours and the provider's. We can explain the entry on our side and where to find it in your transaction list. The provider's own record follows their rules, and only they can amend it.
Pages here, the slot and table titles we carry and the cricket and football markets we open are ours to describe. Game software comes from studios including Pragmatic Play, CQ9 and Spadegaming, and their own terms sit alongside ours when you open one of those titles.
Follow a link away from our pages — a wallet app, a bank portal, a payment screen — and you are on someone else's site with someone else's policy. We choose who we work with, but we cannot answer for their storage or their cookies. Ask them directly.
Your account is the first place to act. Sign in and open your profile area to see the details we hold — the email on file, the wallet number linked for payouts, the device you last signed in from. If something is wrong, correct it there rather than letting a stale record sit. Where a field cannot be edited directly, that usually means we need to verify the change with you first; send the request through the support route published on this site and follow the steps shown in your account. You can also ask what we store, ask for a copy, ask us to stop sending you messages you no longer want, or close the account entirely. Closing an account does not wipe every record — payment history tied to a wallet provider or a bank stays where the law where you live requires it. We will tell you in writing what stays and why.
Sign in and open your profile area to see the email on the account, the wallet number linked for payouts and the sign-in activity we keep. If you would rather ask in writing, send the question through the support route published on this site and we will answer it against your own record.
A wrong number on your wallet, an old email, a spelling mistake — fix it in the profile area wherever the field allows editing. If a field is locked, that usually means the change needs verifying with you first. Send the request and follow the steps shown in your account.
If something on this page does not match what you expected, say so through the contact route on this site. Give us the account email and what you were doing when you spotted it. We will explain what happened and what we can change on our side.
You can ask us to close the account at any time. Most of your profile goes with it, but records tied to a wallet transfer or a bank payment stay for as long as the law where you are requires. We will say clearly which records remain and why.
Reaching us is meant to be straightforward, and every route we list here is one you can see on the site itself. Start inside your account if you are signed in; that is where we can look at your details and answer something specific rather than general. If you cannot sign in, the contact route published on this site still reaches the same team. We do not publish hours we cannot hold to, and we do not promise a response time, because a wallet query may need the provider's side before we can say anything useful. When you write in, include the email on the account, the wallet or bank you used and roughly when the transaction happened — that short list saves a round of questions. Anything about what we store, why we store it or how to change it belongs on the same route.
When you are signed in, the chat entry point in your account area reaches the same team that handles wallet queries. Have your account email ready, plus the wallet or bank you used. If signing in is the problem, use the contact route described below instead.
The contact form published here works without signing in, which makes it the one to use for access trouble or a question about this policy. Write down the email on the account and roughly when the issue started. We take it from there, without promising a set response time.
The pages dealing with signing in, funding an account and checking a transaction sit alongside this policy. Read those first when your question is procedural rather than personal — for example finding a Nagad transfer in your history. If it is specific to you, contact us directly.
How we treat your data is not a mystery, and this section covers the working parts. We collect what an account needs: the email you sign in with, contact details you give us, the wallet number you link for bKash, Nagad, Rocket or Upay payouts, and the technical details a browser sends when you load a page. Cookies do the housekeeping — keeping you signed in, remembering your language choice and letting the lobby load. We do not ask for more than the process needs, and we do not hand your wallet number to anyone who is not part of moving that payment. Records tied to a transfer stay as long as the law where you are requires. If something on your account looks wrong, tell us early rather than late.
An account needs an email, contact details you choose to give, the wallet number you link for payouts and the technical data your browser sends. That is the working set. We do not chase extra fields, and we do not ask for anything the payment process itself does not require.
Cookies keep you signed in, hold your language choice and let the lobby and game frames load. Switching them off in your browser will break parts of the account area, so leave them on while you use the site and clear them afterwards on a shared phone or computer.
Use a password you do not reuse anywhere else, keep your email secure and sign out on shared phones. If you see a sign-in you do not recognise, change the password and tell us through the published support route so we can check the account with you.
Profile details stay while the account is open. Records linked to a bKash, Nagad, Rocket or Upay payment, or to a bank transfer, stay longer, because the law where you are can require it. Ask us and we will say which records fall into which group.
These are the questions we get most often about this policy, answered the way we would answer them in a chat window. If yours is not here, send it through the contact route published on this site and we will answer it against your own account rather than in general terms. A few things stay true whatever you ask: we keep the records a transfer needs, we say which provider holds the other half of the trail, and we tell you plainly when a request is something we cannot action ourselves. That last point matters more than it sounds — a wallet provider or a bank can refuse or delay something that sits entirely outside our reach, and we would rather say so than imply otherwise. Read the answers below in that spirit. They are short on purpose, because the useful part of a privacy answer is usually the route, not the speech.
It covers the account you hold with us: the email you sign in with, contact details you give, the wallet number linked for payouts and what we do with all of that. It does not cover the wallet or bank on the other side of a transfer, which keeps its own records.
Yes. Sign in and open your profile area to check the email on file, your linked wallet number and recent sign-in activity. For anything not shown there, send a request through the support route published on this site and we will answer it against your record.
Only with the parties needed to move that payment, such as the wallet or bank involved, or where the law where you are requires disclosure. We do not sell account details, and we do not pass your wallet number to the studios whose titles appear in our lobby.
Cookies keep you signed in between pages, remember your language choice and let game frames load inside the lobby. Block them and you will be signed out constantly and some titles may not open. On a shared device, use a private window and close it when you finish.
Your profile is removed, but records tied to a wallet payment through bKash, Nagad, Rocket or Upay, or to a bank transfer, stay for as long as the law where you are requires. Ask us before closing and we will say which records remain.
Use the contact route published on this site — it works without signing in, which suits a question about the policy itself. If the issue concerns your own account or a payment, the chat entry inside your signed-in account reaches the same team.